Technical Support Engineer II

About the role

We are looking for a Technical Support Engineer II to join our IT team. In this role you will diagnose and resolve technical issues, ensure service level agreements are met, and act as a bridge between customers and engineering teams.

Key responsibilities

• Provide first‑line technical support, handling tickets from multiple channels and meeting SLA targets.
• Escalate production problems to engineering, share logs and collaborate on solutions.
• Conduct daily health checks and system monitoring to proactively spot issues.
• Communicate with commercial, operations and engineering stakeholders to resolve incidents efficiently.
• Prepare detailed incident reports for management and analyse trends to implement long‑term fixes.
• Support and mentor team members in their daily tasks.

Required profile

• Bachelor’s degree in Information Systems, Computer Science or a related field.
• 1‑2 years of experience in a support engineering role.
• Strong analytical and problem‑solving abilities.
• Excellent communication and presentation skills.
• Highly organized with a focus on meeting deadlines.

Required skills

• Database knowledge
• Scripting
• APIs
• Basic programming concepts
• Familiarity with Agile methodologies (plus)
• Experience with Odoo (plus)