Technical Support Specialist
Core Code io · Le Caire
وصف الوظيفة
About the role
We are seeking a detail‑oriented, customer‑focused Technical Support Specialist to assist users with technical issues and ensure a positive experience. The role involves troubleshooting hardware, software and system problems, providing support via multiple channels, and documenting resolutions.
Key responsibilities
- Provide technical support through email, chat, phone, or ticketing systems.
- Troubleshoot hardware, software, and system‑related issues.
- Assist users with account access, configurations, and technical inquiries.
- Accurately document issues, resolutions, and support activities.
- Escalate complex technical problems when necessary.
- Collaborate with internal teams to resolve technical concerns.
- Maintain up‑to‑date knowledge of systems, tools, and support procedures.
- Ensure timely follow‑up and resolution of support requests.
Required profile
- Experience in technical support, IT support, customer service, or a related role.
- Strong troubleshooting and problem‑solving abilities.
- Excellent communication and customer service skills.
- Ability to manage multiple support requests and priorities.
- Strong organizational and documentation skills.
- Capability to work independently and collaboratively in a team.
- Patient, professional, and detail‑oriented mindset.
Required skills
- Hardware troubleshooting
- Operating systems
- Software applications
- Support tools
- Ticketing systems
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Core Code io
Le Caire