Technical Support Specialist

About the role

We are seeking a detail‑oriented, customer‑focused Technical Support Specialist to assist users with technical issues and ensure a positive experience. The role involves troubleshooting hardware, software and system problems, providing support via multiple channels, and documenting resolutions.

Key responsibilities

• Provide technical support through email, chat, phone, or ticketing systems.
• Troubleshoot hardware, software, and system‑related issues.
• Assist users with account access, configurations, and technical inquiries.
• Accurately document issues, resolutions, and support activities.
• Escalate complex technical problems when necessary.
• Collaborate with internal teams to resolve technical concerns.
• Maintain up‑to‑date knowledge of systems, tools, and support procedures.
• Ensure timely follow‑up and resolution of support requests.

Required profile

• Experience in technical support, IT support, customer service, or a related role.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests and priorities.
• Strong organizational and documentation skills.
• Capability to work independently and collaboratively in a team.
• Patient, professional, and detail‑oriented mindset.

Required skills

• Hardware troubleshooting
• Operating systems
• Software applications
• Support tools
• Ticketing systems