Tech/Systems Support Analyst

About the role

The Tech/Systems Support Analyst designs, analyzes, programs, debugs and maintains system and web enhancements and new products. The role takes projects from concept through final implementation, working with management across the organization to define, plan, develop and implement new information products and services.

Key responsibilities

• Define and deliver one or more concurrent projects on time, within budget and in line with business objectives.
• Ensure software is developed consistently with the business and departmental strategic vision.
• Liaise with cross-functional teams such as Business Architecture, Technical Architecture, Operations & Production and Production Services (Support).
• Manage near-shore, offshore and onshore delivery teams, and manage stakeholder and product owner expectations.
• Act as single point of contact for assigned projects, planning and managing resources and task assignments in a matrixed environment.
• Control scope, schedule and budget while championing an Agile transition in allocated projects.
• Review project deliverables, communicate status and risks, and recommend improvements to stakeholders.

Required profile

• Bachelor's degree in Computer Science, a related field, or equivalent experience.