Tenant Relations Coordinator

About the role

The Tenant Relations Coordinator serves as the primary liaison between Aswaq's property management team and its tenants in Cairo. The role focuses on ensuring smooth tenant experiences, from move‑in to lease renewal.

Key responsibilities

• Act as the main point of contact for tenant inquiries, complaints and service requests.
• Coordinate move‑in and move‑out processes, including lease execution, inspections and unit condition verification.
• Work closely with maintenance and operations teams to address repair requests efficiently.
• Track rent and service fee collections, issuing payment reminders as needed.
• Document tenant interactions and generate regular reports for management.

Required profile

• Relevant diploma or degree in Architecture, Engineering or a related field.
• Minimum 3 years of experience in tenant or property coordination.
• Strong communication and interpersonal skills.
• Knowledge of lease administration and basic compliance.
• Excellent organizational and time‑management abilities.

Required skills

• Proficiency with office software.
• Familiarity with basic property management systems.