Account Manager – Spanish Speaking (Europe, Cairo-based)

About the role

The Account Manager will be responsible for growing Agoda’s supply network across Europe by remotely managing a portfolio of mid‑tail hotel partners. You will work from Cairo while maintaining strong relationships with Spanish‑speaking hotels and driving performance through data‑focused initiatives.

Key responsibilities

• Own and manage a portfolio of 75–100 mid‑tail hotels, ensuring at least 90 % coverage each quarter.
• Build and maintain relationships with partners via calls, emails and virtual meetings.
• Analyze supply metrics (SHS, DS, Pvar, AV) and recommend solutions to improve performance.
• Activate Agoda products and promotions, track deal outcomes and document results.
• Utilise digital tools such as Avaya, HubSpot and SHS/DS Playbooks for outreach, logging and reporting.
• Prioritise under‑performing properties to maximise impact.
• Participate in ongoing training to stay current with new tools and processes.
• Serve as the primary point of contact for partner escalations within the portfolio.

Required profile

• Fluent in English and Spanish, both written and spoken.
• Minimum of 4 years experience in account management, business development or e‑commerce.
• Strong relationship‑building and negotiation abilities in a B2B environment.
• Analytical mindset with experience using data to drive decisions.
• Comfortable with remote, digital‑first work and CRM systems.
• Self‑driven, organised and able to manage a large portfolio independently.
• Excellent communication skills and ability to hold multiple partner conversations daily.
• Quick adaptability to evolving workflows, tools and business priorities.

Required skills

• Avaya
• HubSpot
• SHS
• DS
• Playbooks