Associate Manager – Employee Experience

About the role

The Associate Manager, Employee Experience will lead onboarding and off‑boarding processes, drive digital transformation, and act as a strategic partner to HR and business leaders. This role ensures a seamless employee journey while maintaining high‑quality data in the HR Management System.

Key responsibilities

• Serve as the first point of contact for all HR‑related queries, providing policy guidance and resolving employee concerns.
• Manage the HRMS (creation of employee profiles, job and organization linkage, updates for new joiners, transfers, promotions, increments, resignations, etc.).
• Oversee employee insurance administration, MIS reporting, and card issuance for staff and dependents.
• Act as the “maker” for staff OD facility management on Flex‑cube and for the payroll process.
• Coordinate all onboarding and off‑boarding activities, including governmental relations (social insurance, taxation).
• Handle employee confirmations, annual contract renewals, and manage outsourced agency activities.
• Investigate and resolve employee relations disputes and maintain custody of staff files.
• Produce timely, high‑quality reports and regularly test/review the RCSA.

Required profile

• Minimum five years of relevant HR experience.
• Thorough knowledge of HR policies, procedures, and HRMS operations.
• Strong communication and interpersonal skills to interact with staff at all levels.
• Proficiency in English is an advantage.

Required skills

• Oracle HRMS
• General IT proficiency and experience with HR IT applications