Community Management Executive

About the role

The Community Management Executive is responsible for delivering top‑tier service to CED’s customers, ensuring high satisfaction and smooth interactions across all channels. Based in the New Administrative Capital, you will act as the primary liaison between customers and internal teams, handling inquiries, complaints, and on‑site visits.

Key responsibilities

• Respond promptly to customer requests received via call centre, mobile app, website, and social media, adhering to defined SLAs.
• Manage walk‑in customers, minimise waiting times and enhance overall experience.
• Process complaints, provide solutions, and follow up with relevant departments to resolve issues.
• Maintain accurate records of customer interactions and update the system regularly.
• Escalate critical issues to supervisors and report recurring problems for continuous improvement.
• Conduct site tours, orient customers, collect feedback, and enforce community rules.
• Prepare and submit regular reports and attend staff meetings.

Required profile

• Bachelor’s degree in Business or a related field.
• 1‑3 years of experience in customer service or community management, preferably within the real‑estate sector.

Required skills

What we offer

• Opportunity to work in a fast‑growing real‑estate environment.
• Professional development and career progression.