Contact Center Representative

Nawy

New

Junior 🇬🇧 English

CRM systems

Job description

About the role

Represent the company in a professional manner by handling inbound calls and addressing customer inquiries. The role includes following up on complex calls, maintaining call records, conducting satisfaction surveys, managing complaints, and moderating social media interactions.

Key responsibilities

Handle inbound calls for the company.
Follow up on complicated customer calls when required.
Keep records of all incoming calls and inquiries in the company's database.
Identify customers' needs and direct them to the appropriate parties.
Conduct surveys on customer satisfaction.
Manage customer complaints and forward them to the concerned parties.
Moderate the company's social media channels.

Required profile

Bachelor degree in any field.
1–2 years of experience in a call center or customer support.
Strong phone and verbal communication skills.
Excellent written and spoken English.
Active listening and patience.
Customer‑oriented attitude.

Questions fréquentes

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Published 3 hours ago

Expires 1 month from now

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