Contact Center Representative

Nawy

New

Junior 🇬🇧 English

CRM systems

Job description

About the role

Represent the company in a professional manner by handling inbound calls and addressing customer inquiries. The role includes following up on complex calls, maintaining call records, conducting satisfaction surveys, managing complaints, and moderating social media interactions.

Key responsibilities

Handle inbound calls for the company.
Follow up on complicated customer calls when required.
Keep records of all incoming calls and inquiries in the company's database.
Identify customers' needs and direct them to the appropriate parties.
Conduct surveys on customer satisfaction.
Manage customer complaints and forward them to the concerned parties.
Moderate the company's social media channels.

Required profile

Bachelor degree in any field.
1–2 years of experience in a call center or customer support.
Strong phone and verbal communication skills.
Excellent written and spoken English.
Active listening and patience.
Customer‑oriented attitude.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Nawy.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in Egypt.

Salaries by job title

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

By continuing, you accept our terms of use.

Already have an account? Login

💬 Chat with us on Telegram Chat on WhatsApp

Published 10 hours ago

Expires 1 month from now

10 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...