IT Help Desk Specialist – Network & Security Support

About the role

We are looking for an IT Help Desk Specialist to manage and maintain our company’s network infrastructure across all branches, ensuring reliable connectivity and security.

Key responsibilities

• Manage and maintain LAN and WAN network infrastructure for the company and its branches.
• Design and implement network security and traffic management strategies.
• Administer the company’s hotline system, including platforms such as Avaya and Twilio.
• Provide operational support for network and security equipment across all locations.
• Manage relationships with telecom providers.

Required profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• 1 to 2 years of relevant experience.
• Good understanding of computer systems, mobile devices, and other tech products.
• Proficiency in English with excellent communication skills.

Required skills

• LAN and WAN networking.
• Network security and traffic management.
• Routers, switches, and firewalls.
• Avaya hotline system.
• Twilio communication platform.