Order Taker In Room Dining

About the role

The Order Taker in Room Dining will be the first point of contact for guests calling to place in‑room dining orders. You will ensure a friendly, professional experience while accurately capturing food and beverage requests and coordinating delivery.

Key responsibilities

• Answer incoming guest calls, provide menu information, and take food and beverage orders.
• Confirm order details, including dietary restrictions, special requests, and preferred delivery times.
• Enter orders promptly into the hotel’s POS system and relay accurate information to kitchen, bar, and housekeeping teams.
• Monitor order progress, communicate any delays, and ensure timely delivery to guest rooms.
• Prepare and present itemised bills, resolve billing discrepancies, and process payments (cash, credit card, etc.).
• Maintain a clean, organized workspace and keep menus and promotional materials up‑to‑date.
• Assist with inventory monitoring for in‑room dining supplies and report restocking needs.
• Follow all food safety and hygiene standards.

Required profile

• Strong communication skills with a courteous phone manner.
• Ability to handle multiple orders accurately and efficiently.
• Attention to detail regarding guest preferences, allergies, and special instructions.
• Previous experience in hospitality, restaurant, or food‑service environments is preferred but not mandatory.

Required skills

• Proficiency with a Point‑of‑Sale (POS) system.