Quality Analyst – Customer Experience

About the role

TaskUs is seeking a Quality Analyst to join its growing team in Egypt. In this role you will evaluate and improve the performance of customer‑service agents, ensuring that interactions meet the company’s high standards for quality and compliance.

Key responsibilities

• Audit calls, chats, tickets and other customer interactions for compliance, policy adherence, and quality metrics.
• Provide coaching and feedback to teammates to drive performance improvement.
• Report daily, weekly and monthly performance metrics such as CSAT, NPS, AHT, resolution rate, and ticket closures.
• Identify training needs and contribute to briefing sessions.
• Partner with team leads to run meetings focused on metric improvement.
• Participate in strategic projects and flag potential quality issues.

Required profile

• Strong analytical mindset with attention to detail.
• Excellent communication skills for coaching and reporting.
• Ability to work with defined targets and meet deadlines.

Required skills

What we offer

• Competitive industry salary.
• Comprehensive benefits package.
• People‑first culture with opportunities for internal mobility and professional growth.