Tech Support Engineer – Hybrid (Cairo)

About the role

We are looking for a Tech Support Engineer to join AVEVA’s Cairo team. In this hybrid position you will deliver post‑sales product support, training and consultancy for our industrial software solutions, helping customers across the region maximise the value of AVEVA applications.

Key responsibilities

• Provide first‑line product support to regional customers, resolving issues promptly and escalating when needed.
• Deliver high‑quality technical training at AVEVA training centres and on‑site at customer locations.
• Assist in deployment and configuration services for AVEVA solutions.
• Collaborate with technical managers to develop scopes of work and proposals for consulting and customisation projects.
• Contribute to pre‑sales activities and industry‑specific consultancy to support successful product positioning.

Required profile

• Associate’s or Bachelor’s degree in an engineering discipline or equivalent experience.
• Strong customer‑service orientation with the ability to manage multiple commitments.
• Willingness to travel extensively, including potential worldwide assignments.

Required skills

• Knowledge of AVEVA Product E3D.

What we offer

• Hybrid work model (50 % office, 50 % remote).
• Opportunity to work with a global leader in industrial software and sustainability.
• Professional development through training and exposure to diverse customer projects.