Technical Support Specialist

About the role

We are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience.

Key responsibilities

• Provide customer‑facing technical support via calls.
• Troubleshoot issues related to integrations, API calls, and internal tools within SLA.
• Perform technical triaging and clearly document issues for escalation to engineering when needed.
• Collaborate closely with Onboarding, Activations, Content, and Customer Success teams.
• Maintain accurate documentation, FAQs, and troubleshooting guides.
• Work closely with direct managers to resolve the majority of customer issues.

Required profile

• 1+ year of experience in a technical support or similar role.
• Strong troubleshooting and problem‑solving skills.
• Experience using ticketing systems and soft‑phone tools.
• Basic understanding of APIs, integrations, and preferably POS or restaurant tech systems.
• Excellent communication skills with the ability to simplify technical concepts.
• Ability to thrive in a fast‑paced, customer‑facing environment.
• Comfortable supporting customers across different regions and time zones.
• Fluent in English and Arabic.

Required skills

• Ticketing systems
• Soft‑phone tools
• APIs
• Integrations
• POS (restaurant technology) systems