Account Manager

About the role

We are seeking a proactive, customer‑focused Account Manager to join ZIWO’s fast‑growing B2B SaaS team in Cairo. You will manage a portfolio of small accounts, ensuring high satisfaction, retention, and incremental revenue through cross‑selling and upselling of minor features.

Key responsibilities

• Manage a portfolio of small accounts, maintaining strong customer satisfaction and retention.
• Identify upsell and cross‑sell opportunities for add‑ons and minor feature upgrades.
• Maintain accurate CRM records for all client interactions and updates.
• Support the broader account management team with insights, coordination, and reporting.
• Escalate customer concerns to senior account managers when needed.
• Participate in product and feature training to improve upsell effectiveness.
• Serve as the first point of contact, building positive relationships with clients.

Required profile

• Bachelor’s degree in Business, Sales, Marketing, IT or a related field.
• Minimum 2 years of experience in customer support, sales or account coordination.
• Strong interpersonal, communication and follow‑up abilities.
• Willingness to learn, grow and progress into senior roles.
• Proficiency in English; Arabic and/or French are a strong plus.

Required skills

• Familiarity with CRM tools.

What we offer

• Competitive salary and comprehensive benefits.
• Dynamic, collaborative and supportive culture.
• Opportunity to partner with clients across the GCC and MENA region.
• Contribution to a fast‑growing SaaS company shaping the future of customer communication.
• Clear growth pathways within the account management career track.
• Salaries based in USD and paid in EGP.
• Equal‑opportunity employer that values diversity.