Administrative Officer (Fluent English)

About the role

We are looking for a proactive Administrative Officer to join our clinic in Heliopolis, Cairo. The successful candidate will be the first point of contact for patients, handling calls, appointments, and documentation while ensuring smooth daily operations.

Key responsibilities

• Answer phone calls and clearly explain clinic services to patients.
• Assist patients with booking, rescheduling, or canceling appointments.
• Process deposit refunds and manage invoicing in line with clinic policies.
• Respond to patient emails promptly, coordinating with relevant staff when needed.
• Communicate appointment changes to doctors and clinic staff.
• Prepare and send referral letters, previous clinic letters, scans, ultrasound reports, and blood results securely.
• Handle referrals for CT scans and mammograms through internal processes.
• Track laboratory results and keep patients informed.
• Maintain up‑to‑date patient files and manage the booking system for staff leave.
• Process insurance information, liaise with patients on outstanding payments, and assist with insurance and embassy claims.
• Support monthly payments for doctors and sonographers and ensure confidentiality of personal and financial data.

Required profile

• Excellent patient‑service mindset with the ability to prioritize patient needs.
• Basic knowledge of medical terminology.
• Strong computer literacy; training will be provided for in‑house applications.
• Team player who can provide effective administrative support.
• Highly organized with strong prioritisation skills.
• Strict adherence to medical confidentiality policies.
• Fluent spoken and written English with good spelling and grammar.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Hybrid work mode.
• Working hours from 11 AM to 7 PM, six days a week.
• Opportunity to work in a dynamic medical environment.