Application Manager - Business Systems

About the role

Archer is expanding its Cairo hub and needs an Application Manager to own the day‑to‑day administration, configuration, and continuous improvement of its core business applications, primarily NetSuite (ERP) and HubSpot (CRM). You will act as the bridge between finance, sales, marketing, HR and operations, ensuring data flows smoothly and systems support business processes.

Key responsibilities

• Administer NetSuite and HubSpot, managing users, roles, permissions and conducting regular access reviews.
• Configure custom fields, records, forms, workflows, approval routings and saved searches.
• Handle release management: review vendor notes, test changes in sandbox, communicate impacts and promote updates to production.
• Serve as first escalation point for application issues, triage tickets, troubleshoot, resolve and document solutions.
• Coordinate with vendors, implementation partners and internal stakeholders on defects and enhancements.
• Maintain data integrity through audits, deduplication and validation rules.
• Gather requirements from multiple departments and translate them into system configurations or enhancement requests.
• Support and monitor integrations using native connectors, iPaaS or APIs.
• Build and maintain reports and dashboards that provide actionable insights.
• Identify manual processes and drive automation end‑to‑end.

Required profile

• Hands‑on experience administering SaaS business applications, especially NetSuite and HubSpot.
• Strong ability to work across finance, sales, marketing, HR and operations teams.
• Proven troubleshooting skills and experience managing ticket lifecycles.
• Comfortable gathering requirements and translating them into technical configurations.
• Experience with integration platforms, APIs and data validation.

Required skills

• NetSuite
• HubSpot
• iPaaS (integration platform as a service)
• APIs