Assistant Front Office Manager

About the role

We are seeking an enthusiastic and detail‑oriented Assistant Front Office Manager to join our team in Mövenpick Waterpark Resort & SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.

Key responsibilities

• Oversee daily operations of Front Office, Concierge, and related functions.
• Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction.
• Implement and maintain service standards across all front office areas.
• Develop strategies to maximize profitability while ensuring guest satisfaction.
• Train, mentor, and supervise front office staff to deliver exceptional customer service.
• Handle guest complaints and concerns promptly and professionally.
• Assist in creating and implementing front office policies and procedures.
• Monitor and analyze key performance indicators to improve efficiency and guest satisfaction.
• Ensure compliance with all safety and security protocols.
• Participate in regular management meetings and contribute to the overall success of the hotel.

Required profile

• Proven experience in front office management or a similar role in the hospitality industry.
• Strong leadership and interpersonal skills with the ability to motivate and guide a team.
• Excellent problem‑solving abilities and a creative approach to enhancing guest experiences.
• Understanding of housekeeping operations and their impact on front office efficiency.
• Demonstrated ability to maintain and improve service standards.
• Bachelor's degree in Hospitality Management or related field (preferred).
• Excellent communication skills, both verbal and written.
• Detail‑oriented with strong organizational and multitasking abilities.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Ability to remain calm and professional in high‑pressure situations.

Required skills

• Hotel management software
• Property management systems