Assistant Front Office Manager (M/F)

About the role

Accor is hiring an Assistant Front Office Manager (M/F) for Naama Bay Promenade Sharm El Sheikh, a beachfront hotel in the heart of Naama Bay with 522 rooms and suites. The role leads and develops the front office and concierge teams, drives their performance and ensures high standards of service and revenue.

Key responsibilities

• Train and develop the front office team in departmental operating standards and lead daily briefings and monthly employee meetings.
• Improve front office flow through productivity management and energy-saving measures, and coach staff on performance appraisals and service delivery.
• Ensure the team follows Accor fire, hygiene, health and safety policy, works with a sales focus, meets room revenue targets and handles bookings and room-outs professionally.
• Review guest feedback, act on it and maintain a high standard of grooming.
• Spot-check shift checklists, registration cards and daily reports, close pending revenue and follow credit policies.

Required profile

• Minimum 2-3 years' experience in front office operations, preferably in a supervisory or team leader position in hospitality.
• Previous experience in an international or branded hotel is advantageous.
• Fluent English (spoken and written); additional languages are an advantage.
• Able to work shifts, weekends and public holidays, and to work under pressure.

Required skills

• Proficiency in Property Management Systems (PMS) and standard computer applications.
• Front office procedures: check-in/check-out, room allocation, cashiering and guest relations.
• Revenue optimisation, room inventory management and upselling.
• Leadership, communication and problem-solving, especially in guest complaint handling.