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This job expired on 04/09/2026. It no longer accepts applications.
Back Office Agent – Calls & Chat
Concentrix · Le Caire
Job description
About the role
We are looking for a full‑time Back Office Agent to join our Cairo team. You will handle inbound and outbound calls and chat interactions, providing timely and professional assistance to customers while ensuring accurate record‑keeping.
Key responsibilities
- Manage inbound and outbound communications via phone and chat.
- Address customer inquiries, resolve issues, and process requests.
- Maintain accurate customer records and documentation.
- Collaborate with internal departments to deliver a seamless customer experience.
- Ensure compliance with company policies and service standards.
Required profile
- High school diploma or equivalent; additional certifications are a plus.
- Prior experience in a call‑center or similar customer‑service role is advantageous.
- Fluent spoken and written English; additional languages are a plus.
- Strong communication, active listening, and problem‑solving abilities.
- Ability to work efficiently in a fast‑paced environment.
Required skills
- Proficiency with CRM tools or call‑center software.
- Basic computer literacy and data‑entry skills.
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Concentrix
Le Caire