Bank Teller – Customer Service & Cash Operations

About the role

The Bank Teller will serve as the first point of contact for customers, handling cash transactions, cheque processing, and inquiries while ensuring compliance with regulatory standards. This role requires accuracy, strong customer service skills, and the ability to work closely with branch operations.

Key responsibilities

• Perform cash deposits, withdrawals, and foreign currency transactions in EGP and other currencies.
• Receive and process cheque deposits and withdrawals, endorse cheque deposits, and manage returned cheques.
• Verify customer identity using national IDs, passports, or military cards and validate signatures within set limits.
• Maintain zero cash shortages or excesses at the counter and prepare daily cash reports.
• Handle customer inquiries, resolve issues, and escalate complaints to the Branch Operations Officer.
• Coordinate daily cash needs with the Head Teller and manage cash shipments between the branch and central vault.
• Execute incoming transfers via ADIB Remit and identify potential sales opportunities.
• Ensure compliance with CBE, AML, and internal ADIB policies.
• Participate in UAT testing and investigate complaints in cooperation with compliance teams.

Required profile

• Bachelor's degree.
• 0‑2 years of relevant experience, such as an internship or university activity.
• Self‑motivated with strong communication skills.

Required skills

• Proficiency in MS Word.
• Proficiency in MS Excel.