Bell Attendant

About the role

A full-time Bell Attendant position at the Rixos Radamis hotel in Sharm El Sheikh, Egypt. The role supports guests with their luggage, keeps the reception area tidy and helps guests reach their rooms, following the Front Office Manager's procedures.

Key responsibilities

• Ensure the security of guests' belongings during check-in and check-out and help carry luggage to and from rooms.
• Forward messages from the Front Office to guests and reports and documents to the relevant departments.
• Greet groups on arrival, organise their luggage by room number and make sure it reaches each room on time.
• Show guests the way to their rooms, explain in-room services and help guests with their luggage.
• Check the occupancy for the day, review the previous shift's logbook and gather information about events at the facility.
• Keep the reception desk, lobby and back office clean and orderly, and maintain the luggage trolleys.
• Carry luggage for rooms being changed and take part in the Emergency Response Team.
• Follow environmental protection and energy-saving measures, including waste collection and training.
• Take part in Front Office meetings and trainings, and carry out other duties assigned by managers.

Required profile

• At least a high school or vocational diploma.
• At least 1 year of experience in a related field.
• Good command of English and Arabic.
• Theoretical and practical background, with basic PC application skills.
• Ability to use tools and devices to exceed guest expectations, and knowledge of guest profiles and accommodation details.