Bilingual Customer Experience Specialist (French/English)

About the role

Agoda is looking for a bilingual Customer Experience Specialist to join its Cairo support team. You will assist travelers and partners in French and English across phone, email and chat, helping them resolve booking‑related issues and ensuring a smooth travel experience.

Key responsibilities

• Handle a high volume of inbound inquiries via phone, email and live chat.
• Take end‑to‑end ownership of booking changes, cancellations, payments and other customer queries.
• Provide accurate, timely resolutions while maintaining a high level of service quality.
• Collaborate with internal teams to share feedback and improve processes.
• Identify recurring issues and suggest improvements to enhance the overall customer journey.

Required profile

• Fluent in both French and English (spoken and written).
• Strong communication and problem‑solving abilities.
• Ability to work in a fast‑paced, data‑driven environment.
• Customer‑focused mindset with a passion for travel.

Required skills

What we offer

• Opportunity to work with a global travel technology leader.
• Exposure to a multicultural customer base.
• Continuous learning and development within a data‑centric team.
• Competitive benefits package.