Bilingual French Customer Service Representative – Sportswear

About the role

We are looking for a bilingual French‑speaking Customer Service Representative to join our new sportswear account in Egypt. You will be the first point of contact for French‑speaking customers, delivering assistance through phone, email and chat while upholding a high standard of service.

Key responsibilities

• Provide prompt and courteous support to French‑speaking customers across multiple channels.
• Resolve inquiries, troubleshoot issues and ensure a positive customer experience.
• Accurately record all interactions and follow internal documentation procedures.
• Collaborate with team members and other departments to maintain service quality.

Required profile

• Fluent French (B2/C1 level) and good English (B2 level).
• Strong communication and problem‑solving abilities.
• Customer‑focused mindset with a willingness to learn.
• Previous customer service experience is a plus but not mandatory.

Required skills

What we offer

• Competitive salary and attractive benefits package.
• Paid training and continuous development opportunities.
• Clear career progression within a supportive, international environment.
• Relocation assistance where applicable.