Bilingual Human Resources Administrator (French & English)

About the role

We are looking for a bilingual Human Resources Administrator to support our Benefits, Leaves, Investments and Health & Safety teams. The role involves handling HR tickets, updating statutory leave statuses, processing enrollments and work permits, and generating routine reports. Fluency in both French and English is essential.

Key responsibilities

• Provide administrative support to Benefits, Leaves, Investments and Health & Safety functions.
• Manage HR tickets and tasks through Zendesk.
• Update long‑term disability (LTD) and short‑term disability (STD) status in relevant systems.
• Process pending enrollments and Backbone notices.
• Pull data from emails and prepare regular reports.
• Assist with work‑permit documentation and related compliance.

Required profile

• Excellent oral and written communication in English and French.
• College or university degree in business, Human Resources or related field, or equivalent office administration experience.
• 1–3 years of experience in an HR role, preferably within retail, sales or multi‑unit operations.
• Strong organizational, time‑management and interpersonal abilities.
• High personal integrity and a proactive, supportive attitude.

Required skills

• Proficiency with Microsoft Office Suite.
• Experience using Zendesk ticketing system.