Chief Concierge

About the role

Four Seasons Hotel Cairo at Nile Plaza is looking for a full-time, creative and talented Chief Concierge. The role sits within the hotel's concierge function and involves training team members, promoting the hotel's other businesses and providing guests with information and bookings for city activities.

Key responsibilities

• Train team members in service delivery, hotel facilities and services and local directions.
• Promote the hotel's other businesses, such as Food and Beverage and Spas, with recommendations and insider details.
• Keep up to date with city activities such as theater, the arts, exhibitions, concerts, sports, leisure and sightseeing tours, and build close contacts to provide information, ticketing and reservations for guests.
• Ensure all Four Seasons Concierge SOPs are applied consistently.

Required profile

• Previous experience in luxury hospitality or hotels is a must.
• Membership of Les Clefs d'Or is required.
• Reading, writing and spoken English, plus spoken proficiency in a second language.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Dry cleaning for uniforms, meals and stays at Four Seasons properties (where available), with discounted meals.
• Private medical insurance, dental, disability and life insurance.
• Retirement benefits and pension.