Collection Officer – Retail Collections

About the role

The Collection Officer will lead unsecured retail collections for a credit management team in Egypt. You will be responsible for meeting and exceeding monthly recovery targets while ensuring compliance with internal policies and regulatory requirements.

Key responsibilities

• Drive unsecured domain collections to achieve monthly recovery goals and analyze performance metrics such as collection efficiency and bucket resolution.
• Develop and implement collection strategies tailored to different account segments.
• Lead, mentor, and evaluate external agency collection agents through 1:1 meetings, team sessions, performance reviews, and training.
• Monitor attrition and shrinkage, and put retention and contingency plans in place.
• Manage escalations, high‑risk accounts, and sensitive cases, including negotiating payment plans and settlements.
• Track key performance indicators (calls made, aging buckets, attrition/shrinkage rates, customer satisfaction) and produce regular operational reports, root‑cause analyses, and improvement plans.
• Ensure full adherence to internal policies, legal and regulatory frameworks, and audit standards.
• Identify and implement process improvements, new tools or technologies to boost efficiency and reduce costs.
• Share knowledge and best practices with cross‑functional teams.

Required profile

• Proven experience in collections, credit management, or debt recovery within a retail environment.
• Strong analytical mindset with the ability to interpret performance data and drive actionable improvements.
• Excellent communication and negotiation skills for handling escalations and high‑risk accounts.
• Leadership experience managing external agents or teams.
• Commitment to compliance, audit readiness, and operational excellence.

Required skills

What we offer

• Opportunity to lead a high‑impact collections function within a dynamic credit management group.
• Competitive performance‑based incentives tied to recovery targets.
• Professional development and training programs.