Contact Center Agent – Banking (Egypt)
NOK Human Capital · Gizeh
Job description
About the role
We are seeking enthusiastic Contact Center Agents to join a leading bank in Egypt. In this position you will interact with customers via phone, delivering high‑quality service and support for banking products.
Key responsibilities
- Answer inbound calls and respond to customer inquiries promptly.
- Process routine banking transactions and provide accurate information.
- Maintain detailed records of interactions in the bank’s CRM system.
- Achieve daily and monthly service level targets and quality standards.
- Work rotating 24/7 shifts, including weekends and holidays.
Required profile
- University graduate.
- English proficiency at B2 level or higher.
- 1–2 years of proven customer service experience, preferably in a call‑center environment.
- Willingness to work flexible, rotational shift schedules.
Required skills
What we offer
- Gross monthly salary ranging from 18,000 to 22,000 EGP, based on experience.
- Social and medical insurance coverage.
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Published 1 month ago
Expires 6 days from now
31 views · 0 interested
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NOK Human Capital
Gizeh