Customer Experience Intern

About the role

We are seeking a motivated Customer Experience Intern to join our team and support day‑to‑day interactions with customers. In this role you will help verify order details, address simple inquiries, and ensure a smooth fulfillment process while delivering a positive experience.

Key responsibilities

• Call customers to verify and confirm order details, delivery addresses, and payment methods before processing.
• Cross‑check customer information and product selections to ensure accuracy and avoid fulfillment errors.
• Maintain a positive and professional tone during calls, ensuring customers feel valued and well‑informed.
• Address simple questions or concerns about orders, products, or delivery timelines.
• Log call outcomes and promptly update order statuses or customer records in the system.

Required profile

• Undergraduate student or fresh graduate in Business Administration, Marketing, Communications, Psychology, Commerce, or a related field.
• Strong verbal and written communication skills.
• Customer‑centric mindset with a passion for delivering excellent experiences.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word