Customer Experience Specialist

About the role

The Customer Experience Specialist supports travelers by guiding them through required procedures, assisting with digital self‑service tools, and delivering courteous service in a fast‑paced environment. This role ensures a seamless, positive experience for passengers of a leading travel and tourism provider.

Key responsibilities

• Assist passengers with required procedures and answer service‑related inquiries.
• Provide guidance on using digital systems, kiosks, and self‑service platforms.
• Deliver professional, courteous service to travelers from diverse backgrounds.
• Respond promptly to passenger questions and resolve concerns.
• Coordinate with internal and external stakeholders to ensure smooth experiences.
• Maintain accurate records and follow established service standards.
• Escalate complex issues to appropriate teams when necessary.
• Represent the organization professionally and uphold service excellence.

Required profile

• Bachelor's degree in Business Administration, Commerce, or a related field (preferred).
• 1–3 years of experience in customer service, call centre, hospitality, tourism, or similar customer‑facing roles.
• Very good to fluent English communication skills.
• Strong interpersonal and communication abilities.
• Ability to thrive in a fast‑paced, customer‑focused environment.
• Professional appearance and customer‑oriented attitude.

Required skills