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This job expired on 11/08/2026. It no longer accepts applications.
Customer Lifecycle Team Leader
بنك التعمير والإسكان HD Bank · Le Caire
Job description
About the role
We are looking for a Customer Lifecycle Team Leader to oversee the execution of lifecycle campaigns within our contact centre. The role focuses on onboarding, activation, follow‑up, motivation and reactivation of bank customers, aiming to boost engagement and lifetime value.
Key responsibilities
- Supervise daily execution of customer lifecycle campaigns according to approved plans.
- Monitor and achieve daily and monthly targets for activation, reactivation, usage rates and call quality.
- Ensure compliance with quality standards, communication protocols and regulatory requirements.
- Analyse performance reports, identify gaps and implement corrective actions.
- Study customer behaviour across lifecycle stages to uncover improvement opportunities.
- Collaborate with product, marketing, quality and branch teams to align initiatives.
Required profile
- Bachelor’s degree in Commerce, Economics, Finance or a related field.
- At least 2 years of contact‑centre experience, including 1 year in a supervisory role focused on customer lifecycle within banking or financial services.
Required skills
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بنك التعمير والإسكان HD Bank
Le Caire