Customer Retention & Sales Representative

About the role

We are looking for a motivated Customer Retention & Sales Representative to engage existing learners, promote course renewals and drive revenue growth. You will act as the primary point of contact for students, understanding their needs and offering tailored learning solutions throughout their journey.

Key responsibilities

• Contact existing customers to promote course renewals and increase conversion rates.
• Follow up with customers to understand their needs and recommend personalized learning solutions.
• Provide high‑quality support throughout the student journey and handle inquiries professionally.
• Monitor students’ progress, analyze data, and use insights to improve learning outcomes and drive renewals.
• Build strong relationships with customers to enhance satisfaction and encourage repeat business and referrals.

Required profile

• Minimum 1 year of experience in sales or customer service.
• Strong communication and persuasion abilities.
• Target‑driven and comfortable working in a performance‑based environment.
• Motivated to achieve and exceed sales targets with a commission‑focused mindset.

Required skills

What we offer

• Basic salary plus unlimited commission.
• Paid training.
• Social insurance.
• Medical insurance.