Customer Service Representative – English Fluent

About the role

We are seeking a professional, customer‑focused Customer Service Representative to join our InsurTech team. The role involves handling inbound inquiries, providing accurate insurance information, and ensuring a smooth experience throughout the insurance journey.

Key responsibilities

• Handle inbound customer inquiries via phone, email, WhatsApp and other channels.
• Provide accurate information on insurance policies, coverage, benefits and procedures.
• Assist with policy‑related requests, amendments, documents and payments.
• Address customer complaints with patience, empathy and professionalism.
• Follow up on pending requests until fully resolved.
• Coordinate with sales, underwriting, claims and operations to resolve issues.
• Record all interactions accurately in the CRM system.
• Explain insurance processes and requirements clearly to customers.
• Escalate urgent or complex cases to the appropriate team or manager.
• Support customers throughout the claims or service process when required.

Required profile

• Previous experience in customer service, insurance, banking or a similar customer‑facing role.
• Excellent verbal and written communication skills in English.
• Strong listening, interpersonal and problem‑solving abilities.
• Ability to handle complaints and difficult situations professionally.
• Good attention to detail, organization and multitasking skills.
• Comfortable using digital platforms and working under pressure.

Required skills

• CRM systems
• WhatsApp
• Email
• Digital platforms