Customer Service Representative – On‑site in Cairo

About the role

Concentrix is looking for a Customer Service Representative to join its Cairo call‑center. This full‑time, on‑site position focuses on delivering high‑quality support to customers, handling technical inquiries and ensuring a positive overall experience.

Key responsibilities

• Provide exceptional phone and chat support to customers.
• Maintain professional phone etiquette and clear communication.
• Handle technical questions, troubleshoot issues and deliver effective solutions.
• Ensure customer satisfaction by following up and resolving concerns promptly.
• Document interactions accurately in the company’s systems.

Required profile

• Graduate or dropout with a military certificate.
• No prior experience required.
• English proficiency at B2 level or higher.
• Strong communication skills and readiness to start immediately.

Required skills

• Basic computer usage.

What we offer

• Competitive salary – highest in the market.
• Social and medical insurance.
• Door‑to‑door transportation for female staff after 9 PM.