Customer Service Specialist

About the role

Adawy Group is seeking a Customer Service Specialist to join its growing operational ecosystem. The role involves handling client interactions, supporting internal workflows, and ensuring a high‑standard customer experience across multiple business sectors.

Key responsibilities

• Handle customer inquiries via calls, WhatsApp, email, and social media platforms.
• Maintain clear and professional communication with clients.
• Follow up with customers to ensure smooth communication flow.
• Coordinate internally with various departments to support operational execution.
• Record and update customer requests and information accurately.
• Resolve customer issues efficiently and escalate when necessary.
• Represent Adawy Group professionally in all customer interactions.

Required profile

• Previous experience in Customer Service or Client Support.
• Strong communication and interpersonal skills.
• Good English proficiency.
• Professional attitude and problem‑solving mindset.
• Strong organizational and follow‑up abilities.
• Ability to multitask and work under pressure.
• Experience with CRM systems is a plus.

Required skills

• CRM

What we offer

• Professional and growth‑oriented work environment.
• Opportunity to work within a multi‑sector business ecosystem.
• Career growth opportunities within Adawy Group.
• Exposure to integrated operational and business systems.