Customer Service Specialist

About the role

Sutherland is seeking a Customer Service Specialist to join its New Cairo office. This full‑time, on‑site position focuses on delivering efficient, empathetic support to customers while representing a global leader in AI‑driven digital transformation.

Key responsibilities

• Handle inbound and outbound customer interactions with professionalism and empathy.
• Identify customer needs and provide tailored solutions.
• Maintain high standards of communication and phone etiquette.
• Document interactions accurately in the CRM system.
• Collaborate with team members to resolve issues and improve service quality.

Required profile

• Fresh graduates or candidates without a degree are welcome.
• Fluency in English (minimum B2/C1 level).
• Strong problem‑solving, active listening, and attention‑to‑detail abilities.
• Willingness to work night and overnight shifts.
• Passion for helping customers and making a positive impact.

Required skills

• Experience with customer‑facing roles.
• Familiarity with CRM tools.

What we offer

• Competitive net salary up to 25,000.
• Overnight allowance and overtime scheme.
• Social and medical insurance.
• Fully paid training.
• Transportation (door‑to‑door for female staff).
• Opportunities for promotion after 6‑12 months.
• Friendly work environment.