Customer Service Specialist – Nespresso (Hybrid, Cairo)

About the role

We are seeking a Customer Service Specialist to join Nestlé Business Solutions’ Customer Relationship Center for the premium Nespresso brand in Cairo. The role is full‑time and hybrid, offering the chance to engage with both B2C and B2B customers across multiple channels.

Key responsibilities

• Handle inbound and outbound customer interactions via voice, email, and chat.
• Identify customer needs quickly and provide tailored solutions.
• Prioritize first‑contact resolution to improve overall experience.
• Manage complaints with empathy, turning feedback into service improvements.
• Advise customers and prospects on Nespresso products and services.
• Promote the full range of offerings and highlight their benefits.

Required profile

• 0‑2 years of experience in customer‑engagement services.
• Fluent English (C1 level) with excellent communication skills.
• Strong interpersonal abilities and a positive, learning‑oriented mindset.
• Ability to multitask, organize work and prioritize in a fast‑paced environment.
• Team‑player attitude and demonstrated work ethic.

Required skills

• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Excel.

What we offer

• Full‑time hybrid working arrangement.
• Opportunity to work with a globally recognised premium brand.
• Inclusive culture that supports diversity and personal development.