Customer Success & Onboarding Specialist

About the role

We are looking for a Customer Success & Onboarding Specialist to guide new clients through the adoption of our e‑commerce and digital‑marketing platform. You will ensure a smooth onboarding experience, help configure workflows and AI automations, and enable customers to realize value quickly.

Key responsibilities

• Guide customers step‑by‑step through the onboarding journey.
• Support integration of WhatsApp Business API and other communication channels.
• Assist in setting up workflows, automations, and AI agents.
• Understand client business needs and recommend relevant use cases.
• Conduct onboarding calls, demos, and training sessions.
• Monitor engagement during trial and early adoption, identifying challenges.
• Coordinate with internal teams to resolve technical issues.
• Collect feedback to drive product improvement.
• Collaborate closely with Product, Engineering, and Growth teams.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Information Systems or related field.
• 1‑3 years experience in Customer Success, Account Management, SaaS support or onboarding.
• Experience with SaaS platforms or CRM systems.
• Strong communication and client‑management abilities.
• Ability to understand customer workflows and business processes.
• Experience delivering online demos and training.
• Customer‑focused mindset with problem‑solving skills.

Required skills

• WhatsApp Business API integration
• SaaS platform usage
• CRM systems

What we offer

• Hybrid work model (5‑day week, Sunday‑Thursday)
• Social insurance
• Professional growth and learning opportunities
• Gym subscription discount