Customer Support Analyst – English/Arabic

About the role

Travelport is looking for a bilingual Customer Support Analyst to join its help‑desk team in Egypt. You will provide technical and functional assistance for the full range of Travelport products, supporting both English‑ and Arabic‑speaking customers.

Key responsibilities

• Deliver help‑desk support via phone, web, chat and email for Travelport solutions.
• Identify, troubleshoot and resolve functional and technical incidents, escalating when necessary.
• Log and track all incidents in the Incident Management System, ensuring timely updates and resolutions.
• Monitor incident trends and propose improvements to increase customer satisfaction.
• Promote self‑service tools such as MyTravelport and ensure compliance with Travelport policies.

Required profile

• Minimum 2 years experience in a travel agency, tour operator or airline environment.
• Strong knowledge of Galileo GDS; experience with other GDS platforms is a plus.
• Excellent communication skills in English and Arabic.
• Customer‑focused attitude with the ability to build strong relationships.

Required skills

• Galileo GDS
• Other GDS platforms (e.g., Amadeus, Sabre)
• CETS or similar leisure tools (optional)
• Incident Management System usage

What we offer

• Opportunity to work with leading travel‑technology solutions.
• Collaborative, multicultural team environment.
• Professional development and career growth within a global company.