Customer Support Associate – Coffee Specialist

About the role

Join Nespresso as a Customer Support Associate and become a brand ambassador for one of the world’s leading coffee companies. You will interact with consumers across multiple channels, delivering personalized service and promoting our sustainable coffee offerings.

Key responsibilities

• Provide outstanding service via phone, email, WhatsApp, live chat and social media, addressing customer inquiries and complaints with empathy.
• Act as a coffee expert, sharing product knowledge and guiding customers toward personalized coffee solutions.
• Utilize sales techniques to identify opportunities for upselling and customer retention.
• Maintain data integrity, ensure compliance with quality standards, and support back‑office processes.
• Identify trends through active listening and contribute to continuous‑improvement initiatives.

Required profile

• Bachelor’s degree in marketing, business studies, communications or a related field.
• Proven experience in B2C or B2B customer service and sales.
• Excellent verbal and written communication skills in English.
• Strong multitasking abilities, attention to detail and a passion for learning.

Required skills