Customer Support Engineer – Tier 1 (German/French)

About the role

The Customer Support Engineer – Tier 1 provides technical assistance to Commvault’s global customers, handling issues from initial contact through resolution and, when needed, collaborating with development teams. The role focuses on Windows Server backup environments, networking, and performance troubleshooting.

Key responsibilities

• Troubleshoot and resolve critical support problems using remote desktop tools.
• Interact with customers via phone and email, reproducing issues in‑house and performing root‑cause analysis.
• Collaborate with peers and development teams to identify and document software bugs.
• Build labs and simulators to test solutions and contribute to online forums and the Solutions Engine.

Required profile

• Bachelor’s degree or equivalent with MCP/MCSA/MCSE certifications.
• Minimum 5 years of technical/customer support experience in enterprise environments.
• Fluency in English and either German or French.
• Strong knowledge of Windows Server administration, Active Directory, and networking.

Required skills

• Microsoft Windows Server
• Active Directory
• Microsoft SQL Server
• Microsoft clustering technologies
• SAN storage
• Backup theory and design
• Commvault technologies
• Veritas, Symantec Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, Veeam, TSM

What we offer

• Continuous professional development and product training.
• Career pathing, annual health check‑ups, and tuition reimbursement.
• Car lease program, personal accident and term life coverage.