Customer Support Specialist

About the role

The Customer Support Specialist will join the Global Customer Support team in Egypt, providing assistance to customers through phone, email and live‑chat channels. The role focuses on resolving inquiries quickly, handling returns and complaints, and ensuring accurate records in the CRM system.

Key responsibilities

• Answer incoming phone calls, emails and chat messages from customers.
• Resolve customer issues promptly and efficiently.
• Process returns, exchanges and manage customer complaints.
• Maintain detailed records of each interaction.
• Update customer information within the CRM system.
• Collect and forward customer feedback to relevant departments.
• Inform customers about the status of their inquiries.

Required profile

• Excellent oral and written communication in Arabic and English.
• Polite and professional dialogue with customers.
• Ability to handle large volumes of information.
• Strong attention to detail and accurate documentation.
• Proficiency with PC and basic office applications.

Required skills

• Experience using CRM systems.
• Competence with standard office software (e.g., Microsoft Office).