English (B2-C1) Customer Support Representative

Raya CX

New

Onsite Junior 🇬🇧 English

basic computer literacy CRM or ticketing tools

Job description

About the role

The role is a full‑time, on‑site Customer Support position located in Qesm 1st 6 October. The English (B2‑C1) Support professional will interact with international customers, respond to inquiries and resolve issues promptly while maintaining a courteous tone.

Key responsibilities

Handle inbound and outbound customer interactions in English (B2‑C1 level).
Document cases accurately and follow established procedures.
Escalate complex issues to supervisors when needed.
Meet performance and quality metrics while using multiple systems and tools.

Required profile

Strong English communication skills (upper‑intermediate to advanced).
Excellent empathy, active listening and problem‑solving abilities.
Ability to work on‑site in 6 October City and adapt to rotational shifts.
High school diploma; a degree in languages or communication is a plus.

Required skills

Basic computer literacy.
Familiarity with CRM or ticketing tools.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Raya CX.

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Published 9 hours ago

Expires 1 month from now

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