English Customer Support Representative

About the role

We are looking for an enthusiastic English Customer Support Representative to join our dynamic outsourcing/offshoring team. You will be the first point of contact for customers, delivering high‑quality service through phone, email and chat while ensuring swift resolution of inquiries.

Key responsibilities

• Manage incoming customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product and service questions, troubleshooting, and complaints.
• Provide clear, accurate information about products, services, and processes.
• Document all interactions and feedback in the CRM system.
• Collaborate with team members and other departments to resolve issues.
• Maintain a positive, empathetic, and professional attitude at all times.
• Identify and escalate priority issues to the appropriate teams.
• Stay updated on product knowledge and policy changes.

Required profile

• Proven experience in a customer service role, preferably within outsourcing or offshoring.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and critical thinking.
• Ability to multitask and thrive in a fast‑paced environment.
• Degree in Communications, Business, or related field preferred but not required.
• Demonstrated composure in challenging situations.

Required skills

What we offer

• Social Insurance
• Medical Insurance
• Fixed Morning Shifts
• Fully Paid Training
• Clear Career Growth Path