English‑Speaking Call Center Representative (On‑site)

About the role

Xceed is seeking an English‑speaking Call Center Representative to join its on‑site team in 6th of October City, Egypt. You will be the first point of contact for customers, handling both inbound and outbound calls in clear, fluent English.

Key responsibilities

• Answer and place customer calls, providing accurate information and resolving inquiries.
• Document each interaction in the CRM system following established scripts and procedures.
• Meet performance targets such as quality scores, average handling time, and customer satisfaction.
• Escalate complex issues to senior staff and follow up to ensure resolution.
• Collaborate with team leaders to share feedback and improve service delivery.

Required profile

• Strong spoken and written English communication skills.
• High school diploma or equivalent; university degree or vocational training is a plus.
• Ability to work rotating shifts, including evenings, weekends, and holidays.
• Professional, adaptable, and team‑oriented attitude with openness to coaching.

Required skills

• Basic computer literacy and typing proficiency.
• Quick learning of CRM and call‑center software.
• Effective time‑management and multitasking abilities.

What we offer

• Full‑time, permanent employment in a multinational BPO environment.
• Opportunities for professional development and career progression.
• Competitive compensation and performance‑based incentives.