Field Support Specialist – Technical (FinTech)

About the role

Geidea is looking for a motivated Field Support Specialist to join its FinTech team in Egypt. You will be responsible for handling installation, replacement, pull‑out and maintenance tickets for the EPOS mobile application, ensuring a smooth experience for our merchants.

Key responsibilities

• Receive, assess and process tickets related to EPOS hardware and software across the GBB and GMB regions.
• Perform on‑site installation, replacement, pull‑out and routine maintenance tasks.
• Update ticket status in the EPOS system and ensure all actions are completed within the agreed SLA.
• Collaborate with cross‑functional teams to resolve technical issues quickly.

Required profile

• Bachelor’s degree in any discipline (fresh graduates are welcome).
• Own a motorcycle and be able to travel to client sites.
• Demonstrated ability to meet service level agreements.
• Strong basic technical fundamentals and problem‑solving skills.

Required skills

• Experience with EPOS mobile applications or similar point‑of‑sale systems.
• Familiarity with ticketing and service management tools.

What we offer

• Opportunity to work in a fast‑growing FinTech environment.
• Dynamic team culture focused on innovation and customer success.
• Professional development and career growth pathways.