French Customer Support – New Account (On-site)

About the role

This position is a full‑time, on‑site role based in Al Jizah, Egypt. You will assist French‑speaking customers who are opening new accounts, guiding them through setup, verification and basic troubleshooting across phone, email and chat channels.

Key responsibilities

• Respond to French‑language inquiries via phone, email and chat, providing accurate information and support.
• Assist customers with account creation, verification steps and initial configuration.
• Perform basic technical troubleshooting and document all interactions in internal systems.
• Escalate complex technical or account issues to senior specialists following established procedures.
• Maintain compliance with quality standards and contribute to process improvements.

Required profile

• Strong customer service orientation with empathy for diverse clients.
• Excellent interpersonal and communication skills in French, both spoken and written.
• Good command of English for internal communication and training.
• Ability to work flexible shifts, including weekends and holidays, in a fast‑paced contact‑center environment.
• High school diploma or equivalent; additional education in business or communication is a plus.

Required skills