French Customer Support Representative – Wave 0

About the role

Alorica is seeking French‑speaking Customer Support Representatives for its Wave 0 team in Giza. This full‑time, on‑site position involves handling customer inquiries across multiple channels and delivering timely, accurate solutions.

Key responsibilities

• Respond to French‑language customer contacts via phone, email, chat, or other channels.
• Troubleshoot basic technical or account‑related issues following step‑by‑step guides.
• Provide clear information about products and services and document interactions accurately.
• Escalate complex cases to the appropriate department when needed.
• Maintain performance metrics, adhere to quality standards, and participate in ongoing training.

Required profile

• Strong customer‑facing skills with a focus on satisfaction and relationship building.
• Excellent spoken and written French; English proficiency is a plus.
• Previous experience in a contact‑center or similar customer‑service environment, especially multilingual.
• Comfortable working on‑site in Giza with flexible availability for shifts, weekends, and holidays.
• High school diploma or equivalent; further education in communication or business is advantageous.
• Reliable, resilient under pressure, and accountable for performance and quality.

Required skills

What we offer

• Dynamic, growth‑oriented environment within a global CX leader.
• Opportunities for professional development and career progression.
• Collaborative team culture focused on innovation and integrity.