French Speaker Customer Service Representative

About the role

We are looking for a French‑speaking Customer Service Representative to join iQor’s Giza contact centre. The role is full‑time and on‑site, handling both inbound and outbound interactions in French while delivering accurate information about the company’s products and services.

Key responsibilities

• Answer and initiate phone calls and chat sessions in French.
• Resolve customer inquiries, troubleshoot issues and provide product information.
• Document each interaction accurately in the customer support system.
• Escalate complex cases according to established procedures.
• Meet performance targets and adhere to quality standards.
• Collaborate with teammates and supervisors to continuously improve the customer experience.
• Follow company policies, confidentiality rules and stay updated on process changes.

Required profile

• Strong French proficiency (spoken and written) and good English for internal communication.
• Excellent listening, empathy and professional phone/chat etiquette.
• Problem‑solving and conflict‑resolution abilities.
• Basic computer literacy and attention to detail for accurate data entry.
• Reliability, punctuality and ability to work full‑time on‑site in Giza.
• Open to graduates and candidates over 28 years old; previous call‑centre experience is a plus but not mandatory.

Required skills

• Experience with CRM systems.
• Familiarity with ticketing tools.
• Proficiency in standard office applications.